咨询热线:0512-52805363
您好,欢迎光临常熟人才市场[请登录],新用户?[免费注册]
本站推荐

搜索职位:

客户服务主管 招聘人数1

洁福地板(中国)有限公司 发布日期:2018-04-26

职位信息
公司介绍

人才类型: 工作性质: 全职
专业要求: 学历要求: 本科 以上
性别要求: 不限 年龄要求: 不限 工作年限:3年以上(含)
户籍要求: 不限 目前住地: 不限
外语要求: 英语  良好 方言水平: 不限
工作地区: 不限 薪金水平: 未填写

职位描述

1. Plays a real CS role to develop & implement best practice customer service standards, assure the company customer service policies and procedures are fully implemented.
2. Work very closely with area sales team and the customers in executing best CRM which includes but not limited to recognize new demand opportunity, order processing management, inquire management, project bidding etc.
3. Lead Customer Service Team to manage & carry out daily operations on sales order handling, quick order confirmation, delivery scheduling, shipment follow up, claim handling, documentation preparation & samples request etc.  
4. Ensure customer orders are updated in company ERP system and customer service management system on time and accurately to assure a most-updated order and delivery information system..  
5. Maintain customer master database and pricing information in ERP system. Identify any opportunities and provide proposals for process optimization in order to improve global CS efficiency.  
6. To monitor customer credit limit and assist Finance to collect the AR from customers.  
7. Maintain the ISO procedures of Customer Service, carry out the Customer Satisfaction Investigation requested by the procedure.    
8. Act as the team leader to do general coordination externally with customers and internally with Sales, Logistics and other departments for any issue related with customer, be the backup when Customer Service Manager or the Officers is out of the office
9. Make the relative daily & weekly sales reports for the management.

职位要求

1.Fluent English, especially for written
2.ERP System
3.Skilled in officeware (Excel, Word...)
4.Similar working experience
5.Business administration or related

联系方式

  • 联系地址:常熟东南开发区铁琴南路8号
  • 联 系 人:HR
  • 联系电话:0512-52528766
  • 传    真:0512-52528376
  • 公司主页:
  • 邮政编码:215500
  • 电子邮箱: Recruiting.China@gerflor.com